Records Supervisor – Shook, Hardy & Bacon

NOTE: As of July 10, 2019 this position has been filled.

Are you looking for an opportunity to work for a growing firm? Do you enjoy working in a fast paced environment? Do you like motivating and developing people? If so, this may the job for you! Works cross-functionally with peer supervisors, across city offices, to assist with researching and executing new processes and procedures, strictly managing client related documents to improve operational efficiencies and workflow for timekeepers and training Records staff to achieve optimal daily performance.

Job Description

Assumes responsibility for delegated department/section projects that vary in levels of complexity and ensures all objectives are accomplished according to defined deliverables and management expectations.

Mitigates operational and technological risks by actively supporting the firm’s Information Governance Program, demonstrating a personal understanding and commitment to data privacy and information protection as directed by the firm’s CIO and General Counsel.

Applies technical knowledge of various internal and external systems/databases to assist customers with data analysis, content manipulation and statistical reporting, etc. Examples of databases include but are not limited to: Summation, Concordance, Pacer, Recommind, LegalKEY, CaseConect, Client Extranets, Relativity, CPi, etc.

Demonstrates a comprehensive knowledge of personnel policies and procedures and the ability to independently assess and document staff performance issues and work collaboratively with Employee Relations as appropriate.

Provides ongoing guidance and education to department management and practice groups, across the firm, on proper records methodology and the standard operating procedures required to successfully support the evolution from paper to electronic records.

Audits and educates others about the department’s Business Continuity Plan to ensure proper compliance and an in depth understanding.

Communicates effectively with third party vendors to level set customer service expectations, establish professional working relationships and troubleshoot contract compliance issues that compromise the integrity of the Service Level Agreement (SLA).

Monitors employees’ workflow and makes adjustments as necessary to ensure customers’ needs are addressed in a timely and efficient manner.

Audits Records work product to maintain quality assurance, reviews and communicates results with employee and provides guidance. 

Assists in drafting of department manuals, forms, procedures, job descriptions, etc., provides input in development of department policies and procedures, including the records retention policy.

Monitors and tracks department production statistics, directing resources as necessary. 

Communicates with customers and responds to customer requests in a timely manner. 

Conducts team and department meetings to keep staff abreast of current policies, procedures, and developments.

Conducts performance appraisals according to firm and department requirements; provides performance feedback to staff throughout the year.

Interviews and hires staff that meet department hiring criteria.

Keeps manager abreast of current issues and problems as they develop; seeks advice as needed.


Supervises the Document Clerk, Document Specialist, Project Assistant, and Records Team Leaders. Is responsible for the overall direction, coordination, and evaluation of these employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


Two to four years related experience and/or training; or Bachelor’s degree (B. A.) from four-year college or university; or equivalent combination of education and experience.

How To Apply

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